General Information

In order to obtain product return for exchange that you purchased from us, you must meet and agree the following condition:

Ö    Submit product return authorisation request form for replacement within 7 days strictly after receiving the product.

Ö    Original Invoice is provided in return.

Ö    Product assessment will be take place after returned to us to determine the nature of returns, it may takes up to 5 working days to process.

Ö    Product must be in new, unused and unopened condition for change of mind or wrong product purchased return.

Ö    Return with original package including all manuals and accessories.

Ö    Return the product within 7 days after receiving return approval email from us.

Ö    Return postage at your expenses.

Please note: If these requirements are not satisfied, we reserves the right NOT to offer an product exchange, replacement, credit or refund for change of mind returns. For more details, please visit our Return and Exchange Policy.

Return Procedure

If you agreed our Return and Exchange Policy and met the condition above, please follow the procedures below to submit the return authorisation request.

 Step 1    -    Fill out the Return Authorisation (RA) Request Form (For replacement) on the right hand side of this page to apply return approval.

Step 2    -    Once you submit the RA request, please wait up to 3 working days for return request approval. We will contact you by email.

Step 3    -    Once your RA request is approved, you will receive a confirmation email with unique Return Authorisation Number (RA number) and the instruction how to return the product to us.

Step 4    -    Return the product to us within 7 days of receiving return confirmation email. Please include the RA number and original invoice in the package. Any package received without a RA number and invoice will be refused or unprocessed.

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By clicking submit, you are accepting to the Terms and Conditions of our Return and Exchange Policy.

If you are not understand our Return and Exchange Policy, please click here before submit this form.

Return Authorization (RA) Request Form (For Exchange)

* Required field

Step 1 - Fill the RA request form below

Part A       Enter personal information



Part B       Enter product information

* Where you bought this item :





Item 1


Item 2


If more than 2 items, please enter Item/Product Number then Item/Product Name on EACH line.



Part C       Describe the problem



Part D       Submit RA Request Form